| About Us This web site is owned and operated by Japanese Automotive Solutions who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Japanese Automotive Solutions Coopers Place Industrial Estate, Combe Lane, Wormley, Surrey, GU8 5SZ, United Kingdom Phone: 0845 6808 007 Fax: 01428 684949 Email: sales@japautosolutions.com VAT Number 827 0313 53 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Discount and Promotional codes do not apply to Special Offer items |
| Shipping And Handling Please note that ALL shipping and delivery charges quoted at checkout are for MAINLAND UK addresses only. Delivery to offshore Islands such as Isle of Man, Isle of Wight, Channel Islands, Scottish Highlands & Islands , Ireland etc will be charged at a higher rate. You will be notified of any higher rate applicable prior to your order being processed.  |
| Delivery Schedule We will normally send your order to you in 2-3 business days for stock items. Items that are not in stock at time of ordering willl take 7-10 working days delivery. International orders are generally received in under 5-7 days. Please feel free to contact us if you require confirmation on your delivery date. We can not be held responsible for outside postal and courier service delays. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We do not hold any details of your card after your order has been completed.  |
| Guarantee We guarantee your satisfaction. If at any time you are not totally satisfied, please contact us clearly stating any issues that you may have. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 6808 007 (International +44 0845 6808 007) or fax us on 01428 684949 or write to us at Coopers Place Industrial Estate, Combe Lane ,Wormley, Surrey ,GU8 5SZ ,United Kingdom |
| Privacy Policy Japanese Automotive Solutions do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Any goods incorrectly supplied or faulty must be returned within 14 days of invoice date. The goods must be in there original packaging and still be saleable. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Unfortunately we are unable to take back any special order items, electrical components or any item that has been fitted. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
Japanese Automotive Solutions is the UK'S Largest Independent supplier of Genuine OEM and JDM Car Parts
